a tale of
‍ AHA! LEArning

The Income|Outcome facilitator was presenting the "it is important to get good and timely numbers in the budget process" speech. One of the participants in the classroom was the budget officer for an international pharmaceutical company; she gave her animated support of this message. VERY animated support--in her experience, sales people were not quick to request the sales targets she requested.

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Later, when teams were asked to provide target numbers, her response was "I can't give you a number because we don't know for sure which customers we are going to win....oh." She then stood up and told all of the salespeople in the room that she now understood their world better, but that they still had to get her good numbers, and on time!

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(Silver lining- her team nailed their budget.)

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→ Income|Outcome improves inter-departmental respect!

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